Your Privacy Is Our Responsibility

1 Introduction & Overview

tp99 ("we", "our", or "platform") provides an online entertainment and betting service for users in Bangladesh. When you use tp99's website or services, you share certain personal information with us. This privacy policy ("policy") describes in detail how that information is collected, why it is collected, how it is used, and how it is kept secure.

By using this service, you confirm that you have read and agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Types of Information We Collect

tp99 may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and national identity card details (for account verification)
• Email address and mobile number
• Preferred language and region details
• Payment information (bKash, Nagad, or Rocket account details)
• Information shared when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date, time, and duration of website sessions
• User behaviour data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

• Transaction confirmation data from payment service providers (bKash, Nagad, Rocket)
• Information received through identity verification services
• Information received from anti-fraud and security services

3 Purpose of Using Your Information

We use the information we collect for the following purposes:

• To create, manage, and secure your account
• To verify your age and identity (to ensure services are provided only to those aged 21 or above)
• To process deposit and withdrawal transactions
• To provide customer service and technical support
• To prevent fraud, money laundering, and other illegal activities
• To enforce responsible gaming policies and detect unusual behaviour
• To improve the quality of services on the tp99 platform
• To communicate relevant promotional offers and information (subject to your consent)
• To meet legal and regulatory obligations

4 Information Sharing and Disclosure

tp99 does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the following situations:

4.1 Service Provider Partners

Necessary information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and cybersecurity services. These partners are given only the information needed to carry out their specific tasks.

4.2 Legal Obligations

We may disclose information if required under a court order, a request from a government authority, or applicable law. Complying with anti-money-laundering laws and counter-terrorism financing regulations is our legal obligation.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new operating entity. We will notify you before any such change takes place.

5 Data Protection and Security

tp99 takes industry-standard technical and administrative measures to ensure the security of your information:

• All data transmissions are secured through SSL/TLS encryption
• Payment information is stored in encrypted form and no card numbers are stored directly on our servers
• Multi-factor authentication is used for account access
• Internally, only authorised staff can access specific information
• System security is tested and updated regularly
• Automated monitoring systems are active to detect suspicious activity

However, no transmission of information over the internet can be guaranteed to be completely secure. We take every precaution, but we cannot guarantee 100% security.

6 Cookies and Tracking Technologies

The tp99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are required for the core functionality of the website — they are used for login session management, security verification, and remembering user preferences.

6.2 Functional Cookies

These store your language preference, display settings, and other personalised experience choices.

6.3 Analytics Cookies

These cookies help us understand how users are using the platform, which helps improve the quality of our services. This information is generally aggregated and not personally identifiable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the website.

7 Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the following factors:

• Account-related information: for as long as the account is active and for the legally required period after it is closed
• Financial transaction records: for the period required under anti-money-laundering laws and financial regulations
• Gaming activity logs: for as long as needed to assess responsible gaming policies
• Cookies and session data: according to each cookie's own expiry, generally ranging from a few days to one year after the session ends

After the designated period, data is securely deleted or anonymised.

8 Your Rights

As a tp99 user, you have the following rights:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted.

8.5 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. This will not affect service-related communications.

To exercise these rights, please contact the support team.

9 Protection of Minors

tp99's services are for those aged 21 or above only. We do not intentionally collect any information from minors. An age verification process is followed at the time of account registration.

If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information. If you suspect that a minor is using our platform, please contact us.

10 Special Protection for Payment Information

You can use bKash, Nagad, or Rocket for transactions on our platform. Your transaction information with these payment services is protected as follows:

• Transactions are completed following each payment gateway's own security protocols
• We never store your mobile banking PIN or password
• Transaction confirmation numbers and amount details are kept only as needed for dispute resolution
• Deposit and withdrawal logs are stored in an encrypted database

The minimum deposit and withdrawal amount is ৳500. Under normal circumstances, withdrawals are completed within 5–30 minutes.

11 Changes to the Policy

tp99 may update this privacy policy from time to time. Changes will be published on this page, and for significant changes we will notify you via your registered email or through a notification on the platform.

Continued use of tp99 after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

After receiving your privacy-related request, we will do our best to respond as quickly as possible. Complex requests may take a little more time to process.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.