❓ Frequently Asked Questions
Answers to all your questions about tp99
Bonus terms, withdrawals, live dealer games, slots, and account security — find detailed and clear answers to everything in one place.
Both new and experienced players often have many questions when playing at tp99. How bonuses work, how long withdrawals take, how to join a live table, or how to keep your account secure — on this FAQ page we have provided direct and informative answers to the most frequently asked questions. If you cannot find an answer here, contact us via 24/7 live chat or at [email protected].
🎁 Category 01
Bonus Terms
To get the welcome bonus, create an account at tp99 and make your first deposit. A 100% bonus matching your deposit amount will be added to your account automatically — up to ৳20,000. For example, depositing ৳1,000 gives you a total balance of ৳2,000. No coupon code or separate application is needed.
Yes, you can cancel an active bonus at any time. Keep in mind though — if you cancel a bonus, any winnings earned from that bonus will also be cancelled. Only your original deposit amount will remain in your account. It is wise to speak with the support team before cancelling a bonus.
At tp99, the wagering requirement is calculated based on the bonus amount only — not on the deposited amount. The current welcome bonus condition is 10×. Example: ৳1,000 bonus × 10 = a total of ৳10,000 must be wagered before bonus winnings become withdrawable.
Slot games generally count in full toward bonus wagering. Live dealer table games such as baccarat, roulette, or Teen Patti may count partially — check the bonus terms and conditions page or live chat support for exact rates. Sports betting wagering conditions may apply separately.
No, the welcome bonus can only be claimed once per account — at the time of the first deposit. If the same person tries to claim the bonus repeatedly by opening multiple accounts, it will be considered a violation of the rules and the account may be suspended.
🔒 Category 02
Stay Safe
Always verify the URL https://tp99.mom in your browser's address bar. Minor changes to the domain name (such as tp-99.com or tp99.net) are signs of a fake site. Fake sites are often shared via messages, WhatsApp, or SMS. If in doubt, type the address directly rather than clicking any link.
A strong password should contain uppercase and lowercase letters, numbers, and special characters (such as @, #, !) — at least 12 characters long. Do not create a password using your date of birth or name. Do not use your tp99 password on any other site. Changing your password every few months is a good habit.
No tp99 representative will ever ask for your OTP, bKash PIN, Nagad PIN, or Rocket PIN. If anyone asks for this information — by phone, chat, or any other means — they are certainly a fraudster. Do not share this information with anyone and immediately notify our support team.
Change your password immediately. Then report the incident to live chat or at [email protected] right away. Our support team can temporarily lock the account, investigate, and help restore your access through identity verification if needed. Do not delay.
🃏 Category 03
Live Dealer Games
Teen Patti is a three-card Indian poker-style game where you bet on having the highest-ranking hand against the dealer. In Andar Bahar, one card is revealed and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) pile first. Both are fast, simple, and very popular among Bangladeshi players.
Live roulette is quite simple even for beginners. A wheel contains numbers 1 to 36 and a zero. You bet on a specific number, a colour (red/black), or a group of numbers. When the wheel spins, wherever the ball lands is the result. Betting on a colour is the simplest option — beginners can start with that.
Bet limits at live tables vary by game and table. You will find a range of options from low-limit tables to high-limit VIP tables. The limits are displayed on each table's screen before you bet. Choose a table that suits your budget.
In baccarat you bet on one of three outcomes — "Player", "Banker", or "Tie". Whoever has a hand total closest to 9 wins. Card values are straightforward: cards 1–9 count at face value, 10s and face cards count as zero. Each hand is dealt two cards to start and a third card is drawn if needed.
Absolutely. tp99's live casino works fully in a mobile browser. Without downloading a separate app, you can join all live tables including Teen Patti, baccarat, and roulette from any Android or iOS smartphone. A good internet connection will keep the live stream running smoothly.
💳 Category 04
Cash Withdrawal
The minimum withdrawal from tp99 is ৳500. This applies equally to all three methods — bKash, Nagad, and Rocket. Before withdrawing, make sure the mobile number registered to your account is active and verified.
Withdrawal requests are generally processed in just 5 to 30 minutes. In most cases it is even faster. Processing time may vary slightly depending on system load, but it should not take more than half an hour.
Yes, tp99's withdrawal system operates 24 hours a day, 7 days a week. Whether it is 2 AM or a holiday — withdrawal requests will be processed the same way within 5–30 minutes. There is no need to wait for a specific time or day.
It is normal for a withdrawal to stay in a "pending" state for a short time. However, if it remains pending for more than 30 minutes, contact live chat. If you provide your transaction ID or the time of your request, the support team can check the status quickly.
To withdraw bonus winnings, the wagering requirement must be completed first. Example: for a ৳1,000 bonus the wagering condition is a total of ৳10,000 in bets (10× the bonus amount). Once that condition is met, the earned winnings can be withdrawn directly — via bKash, Nagad, or Rocket.
🎰 Category 05
Slots & Jackpots
Free spins are generally earned in two ways — by collecting special symbols (scatters) within a game, or as part of a promotional offer. Free spins do not cost your own money, but winnings are possible. Winnings often carry a wagering condition — check the bonus terms and conditions.
Volatility describes how a slot distributes its wins. High volatility means wins come less often but are larger when they do. Low volatility means smaller wins come more frequently. Mid volatility falls between the two. Choosing a volatility level that matches your budget makes the slot experience more enjoyable.
RTP, or Return to Player, is the theoretical percentage of total bets that a slot game returns to players over the long term. It is not a guarantee for every spin — it is the average result across millions of spins. Generally, a higher RTP means the game is comparatively better for players.
Many slot games have a demo or free-play mode where you can play with virtual credits — without risking real money. It is a good way to get familiar with a new game or practise strategy. Which games have a demo mode can be seen in the game lobby.
If you have a limited budget, choose low or mid volatility games with a low minimum bet. Check the minimum bet size before starting a game and decide in advance how much you want to spend in a session. More spins means more chances to enjoy the experience.
More questions to ask?
Our support team is available in Bengali and English 7 days a week, 24 hours a day. Get an instant response on live chat or send a detailed message by email.