tp99's Responsible Gaming
Commitment
We believe entertainment should be enjoyable, not stressful. At tp99, we are always ready to help keep your gaming experience safe, controlled, and fair.
For players aged 21 and above onlyGaming Should Never Be a Burden
Online betting and casino games are a legitimate form of entertainment — but they are only healthy when enjoyed in a controlled and planned way. tp99 always wants every user to play in a safe environment, stay within their financial means, and easily access support whenever needed.
We believe that practising responsible gaming is not the player's responsibility alone — it is equally ours. That is why tp99 provides its users with a range of protective tools and information, so that gaming always remains an enjoyable experience.
On this page you will find information about — age restrictions, setting deposit limits, self-exclusion options, the time-out feature, how to recognise warning signs, and where to get help.
To Keep Your Gaming Safe
Deposit Limits
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set, it cannot be exceeded, which keeps your budget protected.
Time-Out Feature
If you feel you need a break for a few days, you can take a temporary pause ranging from 24 hours up to 6 weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel gaming is getting out of control, you can request to exclude yourself from the platform for a set period or permanently.
Gaming History Review
Review your betting activity, win/loss statistics, and total spending. Understanding your own patterns is the first step toward responsible gaming.
Age Verification
To open an account at tp99, you must be at least 21 years old. Account creation by minors is strictly prohibited, and we verify this rigorously.
24/7 Support
For any issue, contact us via live chat or email at [email protected]. Our team is available around the clock to assist in both Bengali and English.
Recognise the Signs of Problem Gambling
If gambling is starting to have a negative impact on other areas of your life, that is an important signal. Watch for the signs below — if even one of them applies to you, it is time to seek help.
- Betting beyond your budget or borrowing money to play.
- Feeling the urge to place bigger bets to recover losses.
- Neglecting responsibilities toward family, friends, or work.
- Feeling restless or anxious when unable to stop playing.
- Gambling affecting your sleep, eating, or mental health.
- Hiding the amount you play or your losses from loved ones.
- Viewing gambling as a solution to financial problems.
If you experience these signs, contact us promptly. We will help without judgement.
tp99's Four Core Principles
Safe Environment
SSL encryption and fair play are our core commitments.
21+ Mandatory
tp99 is strictly prohibited for minors.
Honest Communication
Our support team is always ready to help openly and transparently.
Clear Rules
All our bonuses and terms are clear and easy to understand.
Activate Self-Exclusion Easily
If you feel you need to stop playing, follow the steps below. Our support team will assist you throughout the entire process.
Contact Us via Live Chat
Visit the tp99 website and open live chat, or send an email to [email protected]. Writing in Bengali is perfectly fine.
Submit a Self-Exclusion Request
Let us know how long you want a break — a temporary time-out or a long-term exclusion, both are available.
Identity Verification
Our team will verify your identity for security purposes — this is a brief process.
Account Deactivation
Your account will be suspended for the period you specify. During this time, logging in or betting will be completely disabled.
Follow-Up Support
Once your break period ends, our team will conduct a brief review before you resume — with your wellbeing in mind.
Simple Tips for Playing Responsibly
- Set a fixed budget before playing and stick to that limit.
- See gaming as entertainment, not as a way to earn money.
- Avoid betting when you have been drinking or are feeling tired.
- Take regular breaks — avoid playing for long stretches at a time.
- Do not place bigger bets to try to recover losses.
- Spend time with family and friends — keep balance in your life.
- Keep track of how long you play each day.
- Use tp99's deposit limit tool whenever needed.
Remember — betting is a game of chance. The outcome of every round is independent and unpredictable. Past results do not guarantee future results.
Need Help? We're here.
For any issue, contact us via our 24/7 live chat or email. Our support team is always ready to help in Bengali.
Transparent Policy on Deposits & Withdrawals
At tp99, the minimum deposit is just ৳500 and the minimum withdrawal is also ৳500. We believe that allowing play with small amounts encourages responsible betting. You can reduce your deposit limit at any time to avoid overspending.
Our payment methods — bKash, Nagad, and Rocket — are widely available and secure in Bangladesh. Withdrawals are generally completed within 5–30 minutes. Contact us for any payment-related issue.